Make It happen
Excellence In Customer Service
For a professional image, more loyal customers & higher sales
This Session provides valuable skills and knowledge, in an interactive and brainstorming approach, where participants will practice the learned knowledge and skills and break old habits; through group exercises, competitions and role playing; that are designed to allow them to reflect on real life experiences, understand their behaviors and enhance their team work skills. Moreover, participants will learn more about each other and become top notch team members.
This course consists of two parts:
- Excellence In Customer Service
- Telephone Etiquette
By the end of this workshop Participants will be able to:
Duration & Action Plan
10 – 12 hours depending on your needs, the number of participants and exercises.
In order to get the best return on investment; by the end of this session each participant will reflect on his/her real life and write his/her action plan, to be submitted to the HR department and can be included in their performance evaluation process.