Conflict Resolution

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Effective Communication for Productive Teams & a Pleasant Work Environment Using wisdom and Emotional Intelligence

METHODOLOGY

This highly interactive workshop provides valuable skills and knowledge; where participants will practice the new skills and break old habits, through group brainstorming exercises, case studies, role playing and competitions in a fun and interactive environment.

LEARNING
OBJECTIVES

This program focuses on Four aspects of effective communication and conflict resolution mindset and skills.

Identify our personality type and others around us -DISC personality types- and how to effectively communicate with each type.
Understand our top relational needs, reactions and triggers – learn how to manage ourselves keeping our eyes on the positive outcome.
Gain the knowledge, skills and steps that will help us shift from adversaries to partners in resolution.
Practice the new and productive approach to conflict resolution.

Duration & Action Plan

10 – 12 hours depending on your needs, the number of participants and exercises.

In order to get the best return on investment; by the end of this session each participant will reflect on his/her real life and write his/her action plan, to be submitted to the HR department and can be included in their performance evaluation process.

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