1) Terms & Conditions
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
Welcome to Randa Azar Consultancy (“Randa Azar Consultancy,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, online courses, workshops, training services, coaching sessions, and related content (collectively, the “Services”).
By using our website or purchasing any of our Services, you agree to these Terms. If you do not agree, please do not use the website or Services.
1. Who We Are
Randa Azar Consultancy is a training and empowerment consultancy that provides corporate training, workshops, consultations, and online learning resources. (randaazar.com)
2. Eligibility
You must be at least 18 years old (or the age of legal majority in your country) to purchase Services from us. If you are using the Services on behalf of a company or organization, you confirm that you have authority to bind that entity to these Terms.
3. Accounts and Login
Some Services may require you to create an account (for example, to access courses or member content). You are responsible for:
- keeping your login credentials secure,
- all activity under your account,
- providing accurate and up-to-date information.
You must not share your account access with others unless a specific plan explicitly allows multiple users.
4. Services Offered
Our Services may include:
- online courses and digital training programs,
- live coaching or live Zoom sessions,
- corporate workshops and consultations,
- newsletters, blog content, and free resources. (randaazar.com)
We may update, improve, or discontinue Services at any time.
5. Orders, Pricing, and Payments
Prices for Services are listed on the website or communicated directly to you. Current examples shown on the site include course packages priced in USD (e.g., $299 and $999 for the “Presenting with Impact” offers). (randaazar.com)
By placing an order, you agree that:
- you are authorized to use the chosen payment method,
- all billing information you provide is accurate,
- payment is due at the time of purchase unless otherwise agreed in writing.
We reserve the right to correct pricing errors, refuse suspicious orders, or cancel an order if payment is not completed.
6. Digital Course Access and License
When you purchase an online course, we grant you a limited, non-exclusive, non-transferable, revocable license to access the course content for your personal use (or internal business use if expressly stated).
Unless clearly stated otherwise, you may not:
- copy, reproduce, republish, distribute, or resell course content,
- share your login or course access with others,
- record live sessions without prior written permission,
- upload course materials to public platforms or file-sharing sites,
- use our materials to create competing products or training.
For self-paced courses, access duration (for example, “lifetime access”) applies only while the course remains active and supported on our platform and subject to these Terms. (Your site currently states the self-paced program remains available for ongoing use.) (randaazar.com)
7. Live Sessions, Coaching, and Group Programs
Some packages may include live sessions (such as weekly Zoom sessions or WhatsApp support). For these Services:
- attendance times and schedules will be communicated after purchase,
- you are expected to attend on time and behave respectfully,
- disruptive, abusive, or inappropriate behavior may result in removal without refund,
- session recordings (if any) are owned by us unless agreed otherwise.
Rescheduling and cancellation rules for live sessions are governed by our Cancellation Policy below.
8. Corporate Training and Custom Services
For corporate workshops, consultations, or customized training programs, additional terms may apply through a separate proposal, quotation, or contract. If there is a conflict between these Terms and a signed agreement, the signed agreement will control.
9. Certificates
Where offered, certificates are certificates of participation/completion only, unless expressly stated otherwise. They do not constitute accreditation, licensure, or guaranteed professional qualification.
10. Intellectual Property
All content on the website and in our Services—including videos, texts, course outlines, worksheets, graphics, logos, audio, and branding—is owned by or licensed to Randa Azar Consultancy and protected by intellectual property laws.
You may not use our trademarks, brand name, or content without prior written permission.
11. Testimonials and User Feedback
If you submit testimonials, reviews, feedback, or comments, you grant us a non-exclusive, royalty-free right to use, reproduce, and display them for marketing and promotional purposes (unless you request removal in writing, and subject to applicable law).
12. Acceptable Use
You agree not to:
- use the website for unlawful purposes,
- attempt unauthorized access to our systems or accounts,
- upload malware or harmful code,
- impersonate another person,
- scrape or copy content in bulk.
13. Results Disclaimer
Our training and courses are educational and developmental in nature. We do not guarantee specific outcomes (such as promotions, sales increases, career changes, or business performance), because results depend on many personal and external factors.
14. Third-Party Tools and Platforms
We may use third-party tools/platforms for payments, hosting, video delivery, live sessions (e.g., Zoom), messaging (e.g., WhatsApp), email/newsletters, and analytics. Your use of those tools may also be subject to their own terms and privacy policies.
15. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the maximum extent permitted by law, Randa Azar Consultancy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
Our total liability for any claim related to a paid Service will not exceed the amount you paid us for that specific Service in the 12 months before the claim.
17. Indemnification
You agree to indemnify and hold harmless Randa Azar Consultancy and its team from claims, liabilities, damages, and expenses resulting from:
- your misuse of the Services,
- your breach of these Terms,
- your violation of any law or third-party rights.
18. Termination
We may suspend or terminate your access to the website or Services if you violate these Terms or misuse the platform. Provisions related to intellectual property, payment obligations, liability limits, and dispute terms will survive termination.
19. Governing Law and Jurisdiction
These Terms shall be governed by the laws of [Jordan], unless another jurisdiction is required by applicable law.
Any disputes shall be submitted to the competent courts of [Amman, Jordan], unless otherwise required by mandatory consumer protection law.
20. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated Terms.
21. Contact Information
For questions about these Terms, please contact:
Randa Azar Consultancy
Mohammad Baseem Al Khammash St., Building #7, Amman, Jordan (randaazar.com)
Email: [email protected] (randaazar.com)
Phone: +962 79 070 7559 (randaazar.com)
WhatsApp (course inquiries): 00962798051413 (as listed on the course page) (randaazar.com)
2) Refund Policy
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
At Randa Azar Consultancy, we want you to feel confident in your investment in learning and development.
1. Online Course Refunds
For eligible online courses, we offer a refund window as described on the course page.
Your “Presenting with Impact” course page currently states a 30-day money-back guarantee, where customers can request a refund by email within 30 days of registration. (randaazar.com)
Presenting with Impact Course Refunds
- Refund window: 30 calendar days from the date of purchase/registration.
- How to request: Send your request by email to [email protected] within the 30-day period. (randaazar.com)
- Required information: Full name, email used for purchase, order date, and proof of purchase/payment.
If your request is submitted within the eligible period, we will process your refund to the original payment method.
2. Processing Time
Approved refunds are typically processed within 7–14 business days (depending on your bank/payment provider).
3. Non-Refundable Items and Services (unless otherwise stated in writing)
The following are generally non-refundable unless we explicitly offer a refund in writing:
- custom corporate training contracts,
- consulting services already delivered,
- private/coaching sessions already completed,
- downloadable materials delivered separately (if any),
- administrative/setup fees (if any are charged).
4. Corporate Training / B2B Services
Refund terms for corporate workshops, in-house training, and custom programs are usually defined in the signed quotation, invoice, or service agreement. If a separate agreement exists, that agreement controls.
5. Abuse Prevention
We reserve the right to refuse refund requests in cases of abuse (for example, repeated purchases and refund requests intended to access content unfairly), to the extent permitted by law.
6. Contact for Refunds
Email: [email protected] (randaazar.com)
3) Cancellation & Rescheduling Policy
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
This Cancellation & Rescheduling Policy explains how cancellations are handled for online programs, live sessions, and corporate training services.
1. Self-Paced Online Courses
Self-paced digital courses are delivered electronically and typically made available immediately after purchase. Once access is granted:
- cancellations are generally not applicable,
- refund requests are handled under the Refund Policy (including any active guarantee shown on the specific course page). (randaazar.com)
2. Live Sessions / Coaching / Group Zoom Sessions
For any package that includes live sessions (e.g., weekly Zoom coaching/group sessions):
Participant Rescheduling
- Requests made at least 24 hours in advance may be rescheduled (subject to availability).
- Requests made with less than 24 hours’ notice may be treated as a late cancellation.
No-Shows
If you do not attend a scheduled live session and do not notify us in advance, the session may be marked as completed and may not be refundable or reschedulable.
Provider Changes
If we need to reschedule a live session due to trainer availability or technical reasons, we will offer:
- a replacement date/time, or
- another reasonable solution (such as an alternative session or credit), and where required, a refund.
3. Corporate Training / In-Person Workshops / Custom Programs
For corporate bookings and custom workshops, we recommend using the following default cancellation terms (you can adjust these before publishing to match your business model):
- 14+ days before scheduled date: Full refund (minus any non-recoverable costs already incurred, if disclosed in advance).
- 7–13 days before scheduled date: 50% cancellation fee.
- Less than 7 days before scheduled date: Non-refundable.
- Same-day cancellation / no-show: Non-refundable.
If travel, venue, printing, or third-party costs are involved, those costs may be non-refundable once incurred.
4. Force Majeure
Neither party is liable for delays or cancellations caused by events beyond reasonable control (including internet outages, government restrictions, illness, natural disasters, or similar events). In such cases, both parties will work in good faith to reschedule.
5. How to Cancel or Reschedule
Please contact us as soon as possible at:
- Email: [email protected] (randaazar.com)
- Phone: +962 79 070 7559 (randaazar.com)
- WhatsApp (if applicable to your program): 00962798051413 (randaazar.com)
4) Privacy Policy
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
Randa Azar Consultancy (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, subscribe to our newsletter, create an account, or purchase our services.
1. Information We Collect
a) Information You Provide
We may collect personal information you submit directly, such as:
- name,
- email address,
- phone number,
- company/organization name,
- billing/payment details (processed via payment providers),
- account login details,
- messages submitted through our contact form,
- responses, testimonials, or feedback.
Your website includes a contact form, newsletter signup, and account login/registration functionality. (randaazar.com)
b) Information Collected Automatically
When you use the website, we may collect:
- IP address,
- browser type,
- device information,
- pages visited,
- referring URL,
- date/time of visits,
- cookies and similar technologies.
c) Information from Third Parties
We may receive information from:
- payment processors,
- email marketing/newsletter tools,
- analytics providers,
- video/course hosting platforms,
- communication platforms (e.g., WhatsApp, Zoom).
2. How We Use Your Information
We use your information to:
- provide and manage our Services,
- process purchases and payments,
- create and manage user accounts,
- deliver course access and learning materials,
- communicate with you about bookings, support, and updates,
- send newsletters and marketing emails (where permitted),
- improve the website and user experience,
- protect against fraud, abuse, or unauthorized access,
- comply with legal obligations.
3. Legal Basis (for users in certain jurisdictions)
Where applicable, we process personal data based on:
- your consent,
- performance of a contract,
- our legitimate interests,
- legal obligations.
4. How We Share Information
We do not sell your personal information. We may share it with trusted third parties that help us operate our business, such as:
- payment providers,
- website hosting and technical support providers,
- email/newsletter platforms,
- video learning platforms,
- communication tools (e.g., Zoom/WhatsApp),
- analytics and security providers.
These parties may process your data only as needed to provide their services.
5. International Data Transfers
Because we may use online tools and cloud-based platforms, your information may be transferred to or processed in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place.
6. Data Retention
We keep personal data only as long as needed for:
- providing Services,
- maintaining records,
- legal/accounting obligations,
- resolving disputes,
- enforcing agreements.
7. Your Rights
Depending on your location, you may have rights to:
- access your personal data,
- correct inaccurate data,
- request deletion,
- object to certain processing,
- withdraw consent (where processing is based on consent),
- request a copy of your data.
To exercise these rights, contact us using the details below.
8. Marketing Communications
If you subscribe to our newsletter, we may send training updates, events, and promotional content. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
9. Cookies and Tracking
We use cookies and similar technologies to operate the website and improve user experience. Please see our Cookie Policy below for more details.
10. Security
We use reasonable technical and organizational measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children without appropriate legal consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
13. Contact Us
For privacy-related questions or requests, contact:
Randa Azar Consultancy
Mohammad Baseem Al Khammash St., Building #7, Amman, Jordan (randaazar.com)
Email: [email protected] (randaazar.com)
Phone: +962 79 070 7559 (randaazar.com)
5) Cookie Policy
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
This Cookie Policy explains how Randa Azar Consultancy uses cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function, remember user preferences, and collect analytics information.
2. Types of Cookies We May Use
a) Essential Cookies
These cookies are necessary for the website to function properly (for example, login sessions, shopping cart/checkout, and security features).
b) Functional Cookies
These cookies remember your preferences (such as language or user settings) to improve your experience.
c) Analytics Cookies
These cookies help us understand how visitors use the website (e.g., pages visited, time spent) so we can improve our content and services.
d) Marketing Cookies
Where used, these cookies help us deliver relevant promotions and track the performance of campaigns.
3. Third-Party Cookies
Some cookies may be set by third-party services integrated into our site, such as:
- analytics tools,
- video platforms,
- social media widgets,
- payment providers.
4. Managing Cookies
You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect website functionality (including login or checkout features).
5. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated date.
6) Disclaimer (Website, Training & Coaching)
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
1. Educational Purposes Only
The content on this website and in our Services (including courses, workshops, blog posts, videos, and coaching) is provided for educational and informational purposes only.
2. No Guaranteed Results
We share tools, methods, and training based on experience and best practices, but we do not guarantee specific personal, career, or business outcomes. Results vary by person and organization.
3. Not Professional Legal/Financial/Medical Advice
Our content is not legal, financial, medical, psychological, or other licensed professional advice. You should seek appropriate professional advice for your specific situation.
4. Testimonials
Testimonials and success stories reflect individual experiences and are not guarantees that you will achieve the same results.
5. External Links
Our website may include links to third-party websites or tools. We are not responsible for the content, policies, or practices of third-party websites.
7) Digital Delivery & Access Policy (Recommended “Etc.” Page)
Effective Date: [01/01/2026]
Last Updated: [22/02/2026]
This policy explains how access is delivered for digital products and online training.
1. Delivery Method
Online courses and digital training materials are delivered electronically through your website account or via access instructions sent by email.
2. Delivery Timing
In most cases, access is provided shortly after successful payment. In some cases, access may be delayed due to:
- payment verification,
- technical issues,
- manual onboarding for premium/live packages.
3. Access Requirements
You are responsible for having:
- a stable internet connection,
- a compatible device/browser,
- working email access,
- Zoom or other required apps (for live sessions, where applicable).
4. Access Problems
If you do not receive access or experience technical issues, contact us at [email protected] and we will assist you. (randaazar.com)
5. No Physical Shipping
Unless clearly stated otherwise, our Services are digital and no physical products are shipped
